| Returns & Exchanges
Sensual wants you to be satisfied with your purchase.
All of our products are top quality name brand merchandise,
but we understand that sometimes you just aren't happy
with something you purchase. You can return any item for
a refund or exchange within 20 days of receipt based upon
the following return policy.
What we require for a return/exchange:
1. Exchange Policy is 20 Days.
2. All merchandise returned must include the original
package containing the merchandise received. Additionally,
we do ask that the return shipment be sent in the same
shipping box and include the same packaging materials
as was previously used for shipping your merchandise.
3. The tags must stay attached and no items can be damaged,
worn, or altered in any way.
4. Thongs, g-strings, body stockings, bathing suits and
hosiery may not be exchanged or returned. If the thongs
or g-strings are part of a set, the set is returnable
only if the items are attached to the lingerie on its
original clip and have not been tried on.
5. If panties, thongs, g-strings or bathing suits are
unattached to the original garment, your exchange or return
will not be accepted.
6. You may NOT try on the thongs, g-strings,
body stockings or bathing suit bottoms.
7. Health regulations prevent us from exchanging thongs,
g-strings, bathing suits, body stockings and underwear,
as well as used merchandise for your safety as well as
Please note: We do NOT resell returned merchandise
on our web site.
8. You are responsible for the shipping, handling, and
return postage on all exchanges. We will gladly pay the
return shipping charges to send a replacement if an incorrect,
defective, or damaged item is received. Otherwise, all
return shipping charges will be the sole responsibility
of you, the customer.
9. We recommend you purchase insurance when shipping
back your items, since we cannot be responsible for lost
or damaged exchanges.
10. Carefully package the unused/unworn items to be
exchanged or returned and enclose a copy of your Return/Exchange
Form indicating which item(s) you would like in place
of your returned items. If there is a difference in price
between the items you are returning, your credit card
will either be credited or charged for the difference.
After returning the
order to us, please allow up to 10 business days for exchange
items to be mailed to you.
Allow an additional 5 days for any
credits to appear on your credit card.
Need your exchanged
items as soon as possible?
Call us at info@HollywoodSensual.com
and we will do everything we can to expedite your request.