Hollywood Sensual wants you to be satisfied with your purchase. All of our products are top quality name brand merchandise, but we understand that sometimes you just aren't happy with something you purchase. You can return any item for a refund or exchange within 20 days of receipt based upon the following return policy.

What we require for a return/exchange:

1. Exchange Policy is 20 Days.

2. All merchandise returned must include the original package containing the merchandise received. Additionally, we do ask that the return shipment be sent in the same shipping box and include the same packaging materials as was previously used for shipping your merchandise.

3. The tags must stay attached and no items can be damaged, worn, or altered in any way.

4. Thongs, g-strings, body stockings, bathing suits and hosiery may not be exchanged or returned. If the thongs or g-strings are part of a set, the set is returnable only if the items are attached to the lingerie on its original clip and have not been tried on.

5. If panties, thongs, g-strings or bathing suits are unattached to the original garment, your exchange or return will not be accepted.

6. You may NOT try on the thongs, g-strings, body stockings or bathing suit bottoms.

7. Health regulations prevent us from exchanging thongs, g-strings, bathing suits, body stockings and underwear, as well as used merchandise for your safety as well as others.

Please note: We do NOT resell returned merchandise on our web site.

8. You are responsible for the shipping, handling, and return postage on all exchanges. We will gladly pay the return shipping charges to send a replacement if an incorrect, defective, or damaged item is received. Otherwise, all return shipping charges will be the sole responsibility of you, the customer.

9. We recommend you purchase insurance when shipping back your items, since we cannot be responsible for lost or damaged exchanges.

10. Carefully package the unused/unworn items to be exchanged or returned and enclose a copy of your Return/Exchange Form indicating which item(s) you would like in place of your returned items. If there is a difference in price between the items you are returning, your credit card will either be credited or charged for the difference.

After returning the order to us, please allow up to 10 business days for exchange items to be mailed to you.

Allow an additional 5 days for any credits to appear on your credit card.

Need your exchanged items as soon as possible?

Call us at info@HollywoodSensual.com and we will do everything we can to expedite your request.